Waking up at 4am to catch the 6.30am flight to KL on any morning is definitely not my favorite thing. I am thankful, however, for wonderful, loving friends who took the time to sms me as I boarded the plane, fully loaded with equally sleep-deprived zombies who staggered clumsily to their seats.
I called a cab this morning, at 5.05am, and the friendly programmed female voice noted my address from the mobile number and promptly offered a pick up point at the same location, i.e. my void deck within 5 to 8 minutes of my call. How delightful efficient! Didn't even have to wait for a gruffy morning receptionist with a singlish accent asking me where I would like my pick up from. Technology! Yes, I much prefer the efficiency of an ATM than to be at the mercy of a moody bank teller.
Speaking of moody, the reception I received from my hotel, The Renaissance KL, an affiliate of the Marriott Group, was far from warm. The person who served me during check in had poor service etiquette. He hardly looked at me, and did not even greet me. I had reserved a club floor room, and this usually afforded me prestige service in most other hotels.
The check in guy just ignored me, then walked over to my side of the counter and matter-of-factly remarked that he would escort me to the club floor check in counter. Throughout the "escort", he did not look at me, and acted like I was a task to be completed and done with.
The same went for the staff at the check in counter of the club floor. I must admit this level of service made me stand up and take notice that I'd gotten so used to good service, I am more than quick to spot poor service when I am confronted with it.
Lessons to be learnt in rendering good service; always look at your guest/customer/patron when you speak to him/her. Always greet him/her with a smile. Always thank him/her for his/her patronage. Always make him/her feel important for booking a prestige product by emphasizing the fact that special services have been reserved for him/her because of his/her choice of product.
Good lessons for a salesperson such as I to take note of.
Thus, with the poor reception, I was left to consider any deficiencies with extra gravity. Take for instance while I was waiting for my room to be prepared and needed the washroom. There were none available on the club floor lounge. How odd! They provided me an access cardkey so I could take the elevator back down to the lower floors to locate a public restroom.
Then I tried to use the built-in bidet incorporated into the toilet bowl, and goodness! The bidet was faulty and sprayed water right to the top of my head and splashed all over my back! I was drenched. I was certainly thankful I had flushed the toilet first before trying the bidet, or i would surely need a new change of clothes and a full shower!
About the room; it needs remodelling, refurbishment and a new set of furniture to keep up with the times. I shall opt for another hotel the next time.
All in all, I would not recommend anyone to this hotel, unless a touch of antiquity coupled with shoddy service is preferred.
I called a cab this morning, at 5.05am, and the friendly programmed female voice noted my address from the mobile number and promptly offered a pick up point at the same location, i.e. my void deck within 5 to 8 minutes of my call. How delightful efficient! Didn't even have to wait for a gruffy morning receptionist with a singlish accent asking me where I would like my pick up from. Technology! Yes, I much prefer the efficiency of an ATM than to be at the mercy of a moody bank teller.
Speaking of moody, the reception I received from my hotel, The Renaissance KL, an affiliate of the Marriott Group, was far from warm. The person who served me during check in had poor service etiquette. He hardly looked at me, and did not even greet me. I had reserved a club floor room, and this usually afforded me prestige service in most other hotels.
The check in guy just ignored me, then walked over to my side of the counter and matter-of-factly remarked that he would escort me to the club floor check in counter. Throughout the "escort", he did not look at me, and acted like I was a task to be completed and done with.
The same went for the staff at the check in counter of the club floor. I must admit this level of service made me stand up and take notice that I'd gotten so used to good service, I am more than quick to spot poor service when I am confronted with it.
Lessons to be learnt in rendering good service; always look at your guest/customer/patron when you speak to him/her. Always greet him/her with a smile. Always thank him/her for his/her patronage. Always make him/her feel important for booking a prestige product by emphasizing the fact that special services have been reserved for him/her because of his/her choice of product.
Good lessons for a salesperson such as I to take note of.
Thus, with the poor reception, I was left to consider any deficiencies with extra gravity. Take for instance while I was waiting for my room to be prepared and needed the washroom. There were none available on the club floor lounge. How odd! They provided me an access cardkey so I could take the elevator back down to the lower floors to locate a public restroom.
Then I tried to use the built-in bidet incorporated into the toilet bowl, and goodness! The bidet was faulty and sprayed water right to the top of my head and splashed all over my back! I was drenched. I was certainly thankful I had flushed the toilet first before trying the bidet, or i would surely need a new change of clothes and a full shower!
About the room; it needs remodelling, refurbishment and a new set of furniture to keep up with the times. I shall opt for another hotel the next time.
All in all, I would not recommend anyone to this hotel, unless a touch of antiquity coupled with shoddy service is preferred.
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